Due to the COVID-19 issue our stock supply chain has been dramatically affected, giving us various restocking dates running up to the start of the new academic year. We will dispatch your order as soon as your whole order is ready to be shipped. Please note, for all pre orders please allow a minimum of 15 working days for delivery, unless you have been issued a pre determined delivery date. Any enquiries after the 15 working days please email ONLY orders@nkgroupuk.com Please note, that our retail shop in Worle, will remain closed throughout the summer.

Online Returns/Exchange Policy

ONLINE RETURNS POLICY

All purchases made on the NK Group website are subject to Consumer Contract Regulations 2013.

We do not have any NK retail/warehouse site available for manual returns or exchanges. Our retail shop in Worle will remain CLOSED throughout the summer.

All return items MUST have original sales tags, hangers and be received by NK Uniform in their original outer packaging. Any items deemed not resaleable will not be refunded or exchanged.

Please note – any item purchased which is individually decorated, embroidered or printed cannot be returned under any circumstances, unless proved to be faulty.

COVID-19 Protection – NK Uniform reserve the right to quarantine any returned items for up to 72 hours, before inspecting, then issuing exchange items or a refund.

Frequently asked questions:

Can I return my order (or part order) for refund?

  • Yes, your intention to return items for refund must be emailed to orders@nkgroupuk.com within 14 days of receiving the goods stating your order number and the details of the returns. It is then your responsibility to return the goods back to NK Uniform using the details and methods emailed to you, please obtain proof of postage if a carrier is used. The goods must be received by NK no more than 14 days after the return confirmation email.
  • Once NK Uniform receive the return goods and they are deemed resaleable (still have sales tags, hangers and in original packaging), it could take up to 14 days to process the refund.
  • If the whole order has been returned, the original standard postage/delivery charge will be refunded. If only part of the order is returned the original postage/delivery charge will not be refunded. Any items returned as faulty or damaged will have the option for a full refund, including postage charges, or a replacement item will be exchanged at the cost of NK Uniform (see below).
  • IN SHORT – step by step return for refund procedure
  1. Email orders@nkgroupuk.com giving order number and details of items for exchange.
  2. Once you have a confirmation email back, return the items back to NK using the methods offered.
  3. If the goods are received in good condition a refund will be issued within 14 days of receipt at NK.
Can I return my order (or part order) for size exchange?
  • Yes, your intention to return items for exchange must be emailed to orders@nkgroupuk.com within 28 days of receiving the goods, stating your order number and the details of the exchange.
  • It is the customer’s responsibility to return the goods back to NK using one of the methods within the return confirmation email, please obtain proof of postage if using a carrier. Once the return items have been received in good condition, your exchange items will be dispatched, at NK’s cost, as soon as possible, allowing for stock availability. NK reserve the right to determine the method of exchange delivery.
  • IN SHORT – step by step exchange procedure
  1. Email orders@nkgroupuk.com giving order number and details of items for return.
  2. Once you have a confirmation email back, return the items back to NK using the methods offered.
  3. When goods received in good condition at NK, your exchange items will be delivered to you by NK (free of charge).
What if my order is faulty or damaged?
  • Please report any faulty or damaged goods within 28 days of receiving the items. Email orders@nkgroupuk.com stating your order number and the reason for refund or replacement. You will then receive a link to a Royal Mail tracked returns website to obtain a free postage label.