Delivery and Click & Collect Policy
DELIVERY AND CLICK & COLLECT POLICY & INFORMATION
CURRENT DELIVERY LEADTIMES
The COVID-19 issue is still affecting all aspects of our business at present, including our delivery lead times. As such, any delivery window offered or implied when placing your order may be subject to change and we will communicate any delays or alterations accordingly.
Once your online order has been placed you will receive an order confirmation. This will confirm the products purchased and the delivery method preferred and paid for. The NK Group reserve the right to alter the delivery method if necessary, incurring no extra cost to you.
DELIVERY & COLLECTION METHODS
ROYAL MAIL POSTAGE/SHIPPING
Currently, the Royal Mail postage services offered will be as below.
This will be subsidised by NK and is priced as follows :
Orders between £0.00- £24.99 - 48 Hr Tracked - £3.00 (inc.VAT)
Orders between £25.00 - £74.99 - 48 Hr Tracked - £4.50 (inc.Vat)
Orders between £0.00- £24.99 - 24 Hr Tracked - £4.50 (inc.VAT)
Orders between £25.00 - £74.99 - 24 Hr Tracked - £6.00 (inc.Vat)
FREE delivery UK mainland orders over £75.00 (48 Hr Tracked service)
Once your order has been passed to Royal Mail, from NK, the delivery terms and conditions revert to Royal Mails conditions of carriage, including any insurance coverage. Details can be obtained from Royal Mail’s website. Link - https://www.royalmail.com/sending/uk/tracked-48
With the Tracked 48 Hour service, Royal Mail suggest delivery will be made within two working days after the day of dispatch from NK. Being a tracked service, a tracking number will be sent to you by email or text message once your order has been dispatched. Do not rely on a Saturday delivery.
With the Tracked 24 Hour service the above applies but delivery is aimed to be the following working day.
Once you have received communication from Royal Mail you will also receive regular updates from Royal Mail concerning your package. Revert to this information for any delivery information, please do not call NK for delivery updates, unless you have not received the order contrary to the Royal Mail’s tracking information.
If a delivery is missed Royal Mail will give you several options for redelivery or collection from a Post Office.
As stated above, NK reserve the right to alter the delivery method where it is deemed more efficient or effective.
All delivery discrepancies must be reported to NK Uniform within 48 hours of receipt. No remedial action will be taken outside of this time parameter.
All online returns and exchange details are covered under our ONLINE RETURNS POLICY.
CLICK & COLLECT INFORMATION
As soon as your order is placed online (or instore) you will receive an emailed order confirmation. Please wait until you have received an emailed fulfilment notice before collecting from the shop. This can take up to 48 hours at peak times.
All C&C collections must be made during shop opening hours and must be collected from the shop on Station Road, Worle.
Any COVID-19 restrictions in place MUST be adhered to when collecting from the shop.