Returns & Exchanges Policy
RETURNS & EXCHANGES FOR NK SHOP PURCHASES
NK Uniform Shop Returns Policy - We offer a 30 day window, from the sale date, to exchange or replace your goods if faulty.
NK Uniform will not issue a full refund for unwanted or unsuitable goods purchased in any NK Group shop.
Please retain this receipt as proof of purchase, as exchange goods will NOT be accepted without a valid receipt.
RETURNS & EXCHANGES FOR WEBSITE ORDERS
In accordance with the Consumer Protection Distance Selling Regulations, you have the right to cancel your online or telephone purchase anytime from the moment the order is placed and up to seven days from the day after the goods are received. If you wish to cancel an order under these terms, first contact us (firstname.lastname@example.org) and then return your products unopened within seven days of receiving your parcel.
If you change your mind after this date, please contact us at email@example.com and then return the unused goods to us with the original packing receipt within fourteen days of receiving the parcel, and we will offer you an exchange or a credit note. NK Group will not be liable for the cost to return goods for refund.
Please note all returns must be in their original packaging. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or miss-described.
Please ensure your return items are suitable packaged, with your order number clearly visible. When your items are available, you will be notified a collection date.
RETURNS/EXCHANGE PROCEDURES THROUGH ROYAL MAIL
To return/exchange any (or all) of the products within your order please use the Royal Mail tracked returns service (if you cannot get to the shop).
1) Go to www.royalmail.com/track-my-return/pick-a-retailer
2) Select NK Uniform as the retailer
3) Follow the instructions from Royal Mail
4) Ensure you have put this returns form in your package stating the reason for return and any exchange details.
All return items must be returned with tags attached and in its original packaging. NK Group reserve the right to refuse any returns or exchange if this is not adhered to.
PLEASE ALLOW AT LEAST 7 DAYS FOR EXCHANGES BY POST
Please note - all items returned for refund, through our Royal Mail account, will be charged £4.00 from the refund proceeds. NK Group are not liable for postage costs on items returned for refund.
Should you choose to have an item personalised or specifically tailored, then the normal consumer rights do not cover you. Once you have completed a contract and made the purchase, you cannot return the item and we are not obliged to issue you with a refund.
For more information on the Distant Selling Regulations visit the Office of Fair Trading website here.