Returns & Exchanges Policy
RETURNS & EXCHANGES FOR NK SHOP PURCHASES
For unwanted or unsuitable items purchased from an NK Group shop, we offer an exchange within 30 days of purchase, provided the item is unused, unworn, in its original condition and you can provide proof of purchase.
NK Group does not offer refunds for unwanted or unsuitable items purchased in-store. Credit notes may be issued instead.
This does not affect your statutory rights. If an item is faulty, not as described or not fit for purpose, you may be entitled to a refund, repair or replacement in accordance with the Consumer Rights Act 2015.
Please retain your receipt or other proof of purchase.
PERSONALISED & BESPOKE ITEMS
Personalised, bespoke and made-to-order items cannot be returned or exchanged simply because they are unwanted, unsuitable or the incorrect size once they have been produced.
Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual right to cancel a distance purchase does not apply to goods which are made to the consumer's specifications or are clearly personalised.
For the purposes of this policy, personalised or bespoke items include, but are not limited to:
-
Items printed or embroidered with a name, initials, squad number or other customer-requested personalisation.
-
Items printed or embroidered with a club, school, college, company or organisation logo or branding where the garment has been specifically produced or ordered for that customer.
-
Bespoke or specially manufactured garments produced to the customer's specification.
-
Non-stocked garments that have been specifically ordered and personalised for a particular club, organisation or customer.
Customers are responsible for checking sizes, initials, names, numbers and other personalisation details before submitting their order.
Personalised or bespoke goods remain covered by the Consumer Rights Act 2015. If an item is faulty, not as described, or has been incorrectly personalised due to an error by NK Group, your statutory rights are unaffected.
RETURNS & EXCHANGES FOR WEBSITE ORDERS
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing standard, non-personalised goods online or by telephone have the right to cancel their order within 14 days of receiving the goods.
If you wish to cancel your order, please contact us at orders@nkgroupuk.com within this 14-day period.
Once you have notified us of your cancellation, you must return the goods within a further 14 days.
Returned goods must be unused, unworn and in a resalable condition. Customers may inspect or try on goods in the same way they would reasonably be able to do in a shop, but we reserve the right to make an appropriate deduction from any refund where goods have been handled beyond what is necessary to establish their nature, characteristics and fit.
Unless the goods are faulty or incorrectly supplied, the customer is responsible for the cost of returning them to NK Group.
This does not affect your statutory rights, including your rights where goods are faulty, not as described or not fit for purpose.
For all return and exchange enquiries, please contact: